Job Summary:

The Client Service Analyst plays a critical role in delivering a best-in-class client experience by providing administrative and operational support to Financial Advisors and the Client Service Team. The ideal candidate is highly organized, client-focused, and thrives in a collaborative, fast-paced environment. You will become part of a team dedicated to delivering a “white glove” service experience while supporting clients through all aspects of their financial relationship.

 

Duties/Responsibilities:

Client Service & Administrative Support

  • Serve as a primary point of contact for client service inquiries and requests.
  • Deliver a professional, responsive, and high-touch client experience.
  • Assist clients with account services and capabilities, including:
    • Understanding account statements and confirmations
    • Online account access and service features
    • Paperless enrollment and account maintenance options
  • Process client service requests and ensure all required documentation is complete and accurate.
  • Maintain client records and contact management systems with up-to-date information.
  • Prepare and process paperwork related to:
    • New account openings
    • Account maintenance requests
    • Insurance and annuity transactions
    • 529 Plans
    • Third-party administrative documents
  • Support client onboarding and client meeting debriefing action items.
  • Process banking and other client-related transactions according to firm procedures.
  • Review daily reports, alerts, and operational items and take appropriate action.

Operations & Compliance

  • Follow firm policies, procedures, and technology systems.
  • Maintain a high level of regulatory awareness and risk management.
  • Assist with operational workflows to ensure accuracy, efficiency, and compliance.
  • Enter client orders and complete associated paperwork when appropriately licensed and authorized.

Professional Development

  • Continuously develop industry knowledge, technical skills, and professional credentials.
  • Successfully complete required licensing examinations and training programs.

 

Required Skills/Abilities:

  • Bachelor’s degree from an accredited college or university.
  • 1-2 years of financial services, banking, wealth management, or client service experience.
  • Strong proficiency in Microsoft Office Suite, with advanced Excel skills preferred.
  • Excellent written and verbal English communication skills.
  • Strong attention to detail and organizational skills.
  • Ability to prioritize tasks, manage time effectively, and meet deadlines.
  • A positive attitude with a commitment to providing outstanding client service.
  • Team-oriented mindset with strong interpersonal skills.

Preferred

  • Active Series 7 and Series 66 licenses or willingness to obtain licensing while employed. 
  • Previous experience supporting financial advisors or wealth management teams.
  • Familiarity with brokerage, investment, insurance, or financial planning operations.