Job Location: Pittsburgh, PA

Job Summary:

Client Service Analyst/Associate is responsible for enhancing the client experience by servicing clients and providing operational and administrative support to Financial Advisors. As a Client Service Analyst/Associate, you will interface with clients and prospective clients, anticipate their needs, resolve their problems, and follow through to provide exceptional service. This individual will also perform administrative duties to support our inspiring and collaborative team of 4 Financial Advisors in their daily business practices (e.g., client meetings, on-boarding new clients, marketing, etc.) and be the driver of firm initiatives.



Relationship Management

Educate clients on account services and capabilities (e.g., how to read statements/confirms, how to use Online
Services, paperless options, etc.)
Collect appropriate documentation to set up new accounts
Leverage various communication channels to keep in touch with clients (e.g., send out birthday cards, e-mail
research newsletters)
Process account service requests and ensure appropriate documentation

Wealth Management

Input data into Financial Planning tools
Input orders within appropriate system and complete associated paperwork, if registered
As a registered representative, discerning appropriate trade activity to compliment the portfolio strategy, and to raise funds for cashiering activities
Review daily branch reports and alerts and process accordingly
Assist in the preparation of client reports and other materials for client meeting

Practice Management

Maintain contact management systems with up-to-date key client information
Provide team with up-to-date calendar including daily, weekly, and monthly activities
Understand risk awareness and regulatory knowledge

Talent Management

Proactively develop self to continuously improve knowledge, skills and credentials
Communicate development needs to Senior Financial Advisor or Team Administrator as applicable
Assist with on-boarding new members to the team