Job Location: Miami, FL
The Client Service Associate is responsible for enhancing the client experience by servicing clients and providing operational and administrative support to Financial Advisors. Needs to become familiar with firm policy, procedures and technology. Will interface with clients and prospective clients, anticipate their needs, resolve their problems, and follow through to provide exceptional service. Administrative duties support Financial Advisors in their daily business practices (e.g., client meetings, on-boarding new clients, marketing, etc.). Drives firm initiatives and maintains risk awareness and regulatory knowledge.
Candidate is client service oriented and a team player. Focused on details with proven organizational skills, able to manage time efficiently and can multi-task. Strong written and verbal communication skills.
Educate clients on account services and capabilities (e.g., how to read statements/confirms, how to use Online Services, paperless options, etc.)
Collect appropriate documentation to set up new accounts
Leverage various communication channels to keep in touch with clients (e.g., send out birthday cards, e-mail research newsletters)
Process account service requests and ensure appropriate documentation
Direct incoming phone calls to appropriate team member
Input data into Financial Planning tools
Input orders within appropriate system and complete associated paperwork, if registered
Review daily branch reports and alerts and process accordingly
Assist in the preparation of client reports and other materials for client meeting.
Maintain contact management systems with up to date key client information
Provide team with up to date calendar including daily, weekly, and monthly activities
Proactively develop self to continuously improve knowledge, skills and credentials and communicate development needs to Senior Financial Advisor or Team Administrator as applicable
Assist with on-boarding new members to the team