Job Summary:

A skilled professional with 5+ years of experience in wealth management operations, preferably with familiarity with a variety of custodians. This individual must be a strategic thinker, problem solver, and a team player. The NEW Custodial Operations Manager will primarily support the business in Schwab Custodian Operations. This includes client onboarding, account maintenance, trade processing, compliance oversight, data integrity, and reporting. The position is located full-time in our office in Stamford, CT. Travel will be required from time to time.

 

Responsibilities:

  • Strategize, test and enhance standard operating procedures for our Custodians, including developing procedures for newly onboard Custodial relationships.
  • Develop and maintain Custodial relations and provide guidance and support to the field.
  • Partner with advisors and client service team members to ensure a seamless and effortless client experience in transitions and integrations.
  • Integrate Custodial operations into internal technology systems, such as CRM and performance reporting tools.
  • Lead cross-functional initiatives within the organization, such as training, monitoring and escalations.
  • Work closely with Operations, Compliance, Cashiering, Custodian Support and Advisory and Support Teams.
  • Develop reports for daily reviews of account opening, trading and NIGO activities as well as performance metrics to assess growth, training and technology development requirements.
  • Support recurring and ad hoc requests for leadership updates in the form of monthly KPIs, quarterly business reviews and others.
  • Help to define and assess progress against the organization’s business objectives.

 

Skills & Qualifications:

  • Strong industry knowledge surrounding wealth management operations in the areas of account opening, advisory, trading, reporting, and service features.
  • Prior experience in a multi-custodian setting, particularly with Schwab, Fidelity, and Pershing.
  • In-depth knowledge of compliance and regulatory requirements in wealth management.
  • Exceptional analytical, organizational, and problem-solving skills.
  • Strategic thinking capable of working with complex problems and prioritizing key issues while maintaining a strong and consistent focus on execution and growth.
  • Effective communication and interpersonal skills.