Job Location: Pittsburgh, PA
EdgeCo Holdings is comprised of several affiliated companies focused on providing a broad array of sophisticated financial products, technology, and support services in the areas of full-service retirement plan administration, brokerage services, and trust & custody solutions. EdgeCo provides these services through numerous subsidiary entities including American Trust, Mid Atlantic Trust Company, NewEdge Wealth and PensionPro Software.
Transition Representative Role:
This position will be the point of contact for all transitions to the Broker Dealer and RIA platform. Coordinate meetings, calls, paperwork and tasks related to transitions. Duties can include but are not limited to; providing pre- and post-transition administrative support, including onsite support, onboarding new advisors and staff, training new teams with account opening process and software systems. Liaise with back office staff to ensure systematic, efficient transitions for advisors’ books of business. Create and maintain transition & operations procedures manual and supporting materials. Ensure seamless handoff of new teams post-transition to services & operations team.
Serve as a backup point of contact for service & operations team to resolve advisor support inquiries via phone and email. During a transition, support the advisor group with onboarding clients by sending out paperwork while also supporting New Accounts by assisting in opening new accounts and submitting transfers. Support advisors with troubleshooting operational issues, escalate issues to various departments when appropriate. Utilize technology solutions to provide effective oversight & support to advisors.
Serve as a backup point of contact for cashiering team to resolve advisor support inquiries via phone and email. During a transition, support the advisor group with completing client money movement forms as well as support the cashiering team by entering, verifying, and/or post customer transactions by reviewing appropriate documentation. Support advisors with troubleshooting cashiering issues. Maintain accounting controls by following corporate policies and procedures.
During the transition phase, ensure advisors are completing pre- and post-transition documentation needed for license transfers in accordance with compliance regulations. Work closely with the compliance team to ensure that operational and account-opening policies and procedures are implemented and followed.